Welcome to the Licious Living specialized meal delivery program. We look forward to being a part of your healthier lifestyle by delivering nutritious meals and snacks to your door, as well as offering you information and support services to help achieve your nutritional and personal goals. Please take a moment to review and accept this agreement. The agreement can be referred back to at any time in the client zone section of our website. If you have any questions, please do not hesitate to contact us.
The client is responsible for making their menu selections for the first pre-paid block of service at least three days prior to the requested start of the delivery service. The client is responsible for providing us with a minimum of 48 Hrs** of notice for the cancellation or recommencement of any deliveries. The client can call customer service to change his/her delivery schedule (subject to the conditions outlined above) or make changes to their account online. The client is responsible for the accuracy of any changes or holds they have made themselves online. If the client is not using the online system, it is the client's responsibility to submit changes to their menu selections to Licious Living at least 4 days prior to the meal date. Changes can be made online 3 days prior to the delivery date.
** Please note that 48 hours is defined as: Vancouver by 9 AM PST, Calgary by 10AM CMT, Toronto by 11AM EST - 2 days prior to the requested cancel or recommencement date.
Licious Living will deliver freshly prepared gourmet meals and snacks to your door before 6:00 AM on all requested delivery days, subject to the conditions outlined in the 'Ordering Procedure' section. Clients are responsible for designating a safe delivery area and providing Licious Living with any special delivery instructions and a key as necessary. The client is responsible for any loss or damage that occurs with the cooler or contents as a result of the cooler not being in a safe area. If the security seal on your cooler has been broken, we strongly recommend that you not eat the contents inside. Call our client service department to make alternate delivery arrangements.
Payment for all services must be received in advance.
Renewals - The client can request to be contacted personally regarding renewals. A representative from Licious Living will contact the client approximately three days prior to the end of every billing cycle to determine if they wish to continue. If Licious Living is unable to make contact with the client, the client's service may be placed on hold until the client has given authorization to bill their credit card for the next cycle or arranged payment by another acceptable method.
Alternately, the client can request to be on 'automatic renewal', the client's credit card will automatically be billed for the same number of days ordered during the last block of time two days before the end of their current cycle.
For example, if the client is on a seven day per week service schedule and prepays for a 28 day cycle, the client's credit card will be billed for an additional 28 days when he/she has two days left in their cycle. If the client wishes to discontinue use of the automatic renewal service, he/she can simply call or email Licious Living to request the cancellation at least four days before the end of their current billing cycle.
Cancellations - To avoid any error in email transmissions, one of our company representatives will call to confirm receipt of the client's cancellation request. If the client does not receive a call within 24 hours of making a cancellation request, a transmission error has likely occurred and it is the client's responsibility to call Licious Living to inform us a cancellation email has been sent.
Form of Payment - Licious Living is pleased to accept visa, mastercard, PayPal and money orders as payment options for our clients. Money orders must be made payable to 'Licious Living', and must be received at least three working days prior to the requested delivery start date. Renewal payments are due on the first day of the client's next cycle. There will be a $25.00 charge to the client for any returned/NSF cheques. Licious Living will appear on the client's credit card statement.
A $50.00 cooler/ice pack deposit is required at the start of the program and will be refunded in full at the end of the program if all coolers & ice packs are returned. We kindly request that all empty cooler containers and ice packs from the previous day be left at the delivery drop off location each night. A deposit of $50.00 is included in the client's first cycle invoice. There will be a charge of $25.00 for each cooler and $5.00 for each ice pack that is not returned by the end of each prepaid delivery cycle. This charge will be deducted from the deposit and will be refunded in full upon receipt of the outstanding cooler(s) and ice pack(s). If outstanding cooler and ice pack fines exceed the deposit amount, the client's credit card will be billed accordingly.
Services are payable in advance and Licious Living does not issue refunds for prepaid blocks of food delivery days. Upon cancellation of service, any unused prepaid days will be treated as a credit to the program and can be used at anytime the client wishes to re-start the program. Credits may also be transferred to friend or family members. Start and stop policies for the program are detailed in the 'Ordering Procedure' section of this agreement.
We strongly suggest that clients follow the list of recommendations outlined in their online program welcome package. These guidelines will help ensure that the client receives the full benefits of the program selected. Licious Living also offers telephone consultation support services. Further details on these services can found on our website at www.liciousliving.com or by contacting our customer service department.
You should consult a doctor when beginning a new nutrition program and in all matters pertaining to physical and/or mental health. Information from Licious Living cannot replace or substitute for the services of trained professionals in the medical field. Any concerns with personal health and symptoms that may require diagnosis or medical attention should be referred to a physician immediately. In addition, anyone who is pregnant, nursing, has a health problem, is on medication, has food or other allergies, or is seeking to lose more than 10% of his or her body weight should consult a physician before starting this or any nutrition program. A change in diet can cause a change in the effects and effectiveness of prescription drugs and should be discussed with a physician before commencement of this or any nutrition program. This program is not intended to diagnose, treat, cure or prevent any disease or ailment. We do not and have not recommended any individual or particular treatment, drug, food or supplement. This program is not intended to treat specific health problems or medical conditions, and is not meant to replace the client's need for medical care by a qualified physician. Neither we, nor our experts, partners, or any of their affiliates will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result including, but not limited to, economic loss, injury, illness or death. We make no representations or warranties concerning the effectiveness of our products. We shall be in no way responsible for the improper use or storage of our products. Licious Living caters meals to principles of the Zone Diet. Licious Living is not affiliated with or endorsed by The Zone Perfect Nutrition Company or Dr. Barry Sears.
We shall not be responsible for delay, non-delivery, or default in shipment in whole or in part if occasioned by strikes, war, or for any delay in transportation due to demands of the Canadian government, or non-delivery or delays through natural disasters, weather storms, accidents, insurrections, lockouts, breakdown of machinery, or stoppage of labour.
Upon your acceptance of delivery, this sale is made under the express understanding that there are no warranties, express or implied, including any warranty of merchantability for a particular purpose not set forth in writing and signed by an authorized representative from Licious Living.
This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, negligence, or under any other cause of action.